PRB: Message fails to retrieve with “ACSS_UPDATE_SEARCH_FAILED” error

SYMPTOMS
Retrieving an archived message fails via the Quick Link Client. The following error can be seen in trace:

InterpretWebServiceResponse:Error message ‘Failed to find message in archive with AOne Server Status of ACSS_UPDATE_SEARCH_FAILED.’
RetrieveMessage returned status 35

The following can be seen in the service trace:

GetCurrentMasterIndexNumber: failed to get master index number file because ‘E:\Archive One\Repositories\Year_2007\IndexE:\Archive One\Repositories\Year_2007\Index\Updates\MasterNumber.a1i contains an incorrect path.’

ROOT CAUSE
The Updates directory location is incorrectly defined in the repository definition file.

RESOLUTION
To resolve the incorrect path in the repository definition:

1. Browse to: \\Configuration_server\Add-ins\AOnePol\Repositories
2. Create a backup copy of the .C2C for the repository under investigation (e.g. Year_2007.c2c), in case you need to revert any changes.
3. Open the .C2C file in Notepad.
4. Find the line starting: DirForUpdatesIndex=
5. Edit the file path so that it points to a valid location on disk.
   e.g. in the above example, the original line is:
   DirForUpdatesIndex=E:\Archive One\Repositories\Year_2007\IndexE:\Archive One\Repositories\Year_2007\Index\Updates
   this should be updated to:
   DirForUpdatesIndex=E:\Archive One\Repositories\Year_2007\Index\Updates
6. Save the file.

Retest the retrieval to ensure that the issue is now resolved.